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Q Basting Stitches not grabbing the Bobbin threadĪ Some users may find that the basting stitches inserted with SewWhat-Pro are not grabbing the bobbin thread. Finally, consider joining one of the support groups to exchange questions and answers with other S & S product users. There are also video tutorials at the end of most of the product pages. When clicking the “?” button, your cursor changes to a solid question mark and when you move it with the mouse and click a toolbar button or menu item, context-sensitive help will pop-up. There is built-in help available from within the software, by either clicking on the Help menu or the solid “?” toolbar button.
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Q How do I get help for using this software?Ī User manuals are available to download for each product on its webpage.
For more details, go to our MAC installation webpage. Q What versions of Windows are supported by S & S products?Ī Our products will run on all versions of Windows after XP (VISTA, Win7, Win8, Win8.1, Win10). Most XP machines will run our software, too, provided SP3 is installed.Ī Our products will run on Intel-based MACs using Windows emulation or virtualization software.
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Please notify The Baby's Booty if you are migrating the software to a new computer. If your existing computer is replaced and if it is possible, uninstall the software from the old computer before reinstalling on a new one.
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It violates the license agreement to share the license with someone else.
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Q How many computers can the software be installed on?Ī A single license allows you to install on up to 2 computers for your own exclusive use.
(For very special situations when a refund is justified, a $10 deactivation fee will be charged.) If you have a problem with the product after trying the DEMO and purchasing it, we will assist you to resolve any issues. For that reason, refunds are generally not given. We strongly encourage potential customers to first try the Demo before purchasing the software license. Q What is the refund policy for software purchased from The Baby's Booty/S & S Computing?Ī Our software can be downloaded and trialed in Demo mode before purchasing a license, by using the Download buttons on the product pages. The resolution for this is to UNINSTALL the product from Control Panel, and then use the appropriate Download button from our Shop online webpage to reinstall the software.
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Q After updating or upgrading Windows, I receive a message “unable to read license file”. How can I fix this?Ī Microsoft Windows Update sometimes removes the license software that all S & S Computing products use to check the product registration status. If the registration still does not work, use the Print-Screen key to send us a “screen-capture” of the filled-in registration for evaluation. Be sure you are registering the correct product. This will guarantee that all the letters and numbers are entered correctly. What do I do?Ī Copy and Paste both the Name and the Serial Number from the registration email onto the appropriate lines of the registration form.
Q I get a message that my registration has been entered incorrectly. Special to note to Yahoo customers: mail delivery to Yahoo accounts can take up to several hours. If you do not receive a registration email within a short time (typically a few minutes) after the order confirmation, then (1) check your PayPal email Inbox, which is where the registration is sent (2) check your SPAM/JUNK folders for an email from containing the registration information (3) contact us so we can resend the information. It is recommended that you keep an offline copy of this information for future reference. Q When will I receive my registration email?Ī Registrations are emailed immediately upon submission of your order. After the product is used a few times, it can be run without internet access. However, the licensed (retail) version requires internet access to register the software. Q Is an Internet connection needed to run the software?Ī The Demo does not require an internet connection. Your registration information will be forwarded to you. If you don’t receive it in your Inbox, check your Spam/Junk folder. If you don’t have access to your registration information (required to register the product), email us (using the Contact form) and provide the name and email used to originally order the software. Then click the freeDownload (Windows) button (not the Add-to-Cart button!) to reinstall the product on the new computer. Click on the product you wish to reinstall, which will open the selected product webpage. This will drop-down a menu displaying all of our products. Q How do I reinstall the software on a new computer?Ī Click the Shop button on our website.
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